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Better Community Infrastructure Decisions: An Evidence Base

Project Type: Community Infrastructure

Client: Local Government (NSW)

Duration: 6 months

Year: 2024


Supporting Council to make informed decisions about the future of a strategically identified portfolio of community infrastructure. 

  • Community Infrastructure
  • GIS
  • Community Engagement
  • Strategic Planning

Planning a similar project?

Whether you're reviewing community infrastructure, undertaking a needs assessment or planning future investment, we'd love to explore how we can help. 

Contact Us

Numbers At a Glance


25

# of priority sites assessed.

989

# of community responses.

637

Total number of Council's Community Infrastructure Assets.

The Social Planners partnered with specialist planning analysts Xypher Sport + Leisure to develop an integrated evidence base for a strategically identified portfolio of community infrastructure. The project informed a future needs analysis to guide decisions around investment, asset performance and the long-term role of community facilities. 


Understanding community infrastructure requires more than a single data source. Our approach combined spatial intelligence, behavioural data and community insight to build a comprehensive evidence base capable of supporting long-term infrastructure decisions.

🌏 Understanding Place.

How well does this infrastructure serve the communities around it? 

Using spatial analysis and GIS, we explored catchments, accessibility, service overlap and the geographic relationship between people and place.

🚶 Understanding Movement.

How do people actually use community infrastructure?

Mobility data provided an independent picture of visitation patterns, travel behaviour and utilisation across the network.

❤️ Understanding Community.

What do the people who use these places value most?

Targeted engagement with clubs, residents and community stakeholders uncovered local priorities, aspirations and opportunities for improvement.

🎯 Understanding Performance.

Is each asset performing the role it was intended to play? 

Facility assessments considered function, condition, utilisation and contribution across Council's broader infrastructure network. 

💡 Understanding Opportunity.

Where should Council focus next? 

We explored future demand, investment priorities and opportunities to maximise community benefit. 

🧩 Connecting the Dots.

No single dataset tells the full story. 

By integrating multiple evidence streams, we developed a robust evidence base to support confident, long-term infrastructure decisions. 

Key Insights

Underperforming Assets

People Prioritise Quality Over Proximity

People Prioritise Quality Over Proximity

Not all community infrastructure delivers the same level of value.


While some facilities continue to play an important role, others are underutilised, serving relatively small user groups despite ongoing investment and operational costs.

People Prioritise Quality Over Proximity

People Prioritise Quality Over Proximity

People Prioritise Quality Over Proximity

Community members are willing to travel beyond their local neighbourhood to access higher-quality facilities, programs and experiences.


This suggests that investing strategically in fewer, higher-performing facilities can often deliver greater community benefit than simply maintaining a larger number of lower-performing assets.

Programs Activate Places

People Prioritise Quality Over Proximity

Community Value Extends Beyond Utilisation

Infrastructure alone doesn't create community value.


The presence of quality programs, activities and services was one of the strongest influences on how frequently facilities were used and how communities perceived their value.

Community Value Extends Beyond Utilisation

Infrastructure Must Evolve With Communities

Community Value Extends Beyond Utilisation

Some facilities were highly valued despite relatively low levels of use.


Their contribution to identity, social connection, volunteerism or local history demonstrated that utilisation alone shouldn't determine future investment decisions.

Local Context Matters

Infrastructure Must Evolve With Communities

Infrastructure Must Evolve With Communities

Community priorities varied considerably between locations. 


Geofenced engagement highlighted that the role, value and future aspirations for infrastructure are often highly place-specific, reinforcing the importance of local evidence over one-size-fits-all planning. 

Infrastructure Must Evolve With Communities

Infrastructure Must Evolve With Communities

Infrastructure Must Evolve With Communities

Community needs don't stand still. 


Facilities that once met local demand may require renewal, repurposing or a new role as demographics, participation patterns and community expectations change. 

Projects like this demonstrate our ability to:

✓ Build robust evidence bases for complex decisions.

✓ Integrate spatial intelligence, behavioural data and community insight.

✓ Design meaningful engagement that goes beyond consultation.

✓ Translate evidence into practical strategic advice.

✓ Support confident, defensible long-term investment decisions.


The Community Infrastructure Audit has been publicly released by Council as part of its Community Infrastructure Strategic Plan review.


View the published Community Infrastructure Audit

Copyright © 2023 The Social Planners - All Rights Reserved.


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